Refund Policy

At Windriver Tool (WDT), we take pride in delivering trusted remote support services for computers, printers, Wi-Fi, and connected devices. This Refund Policy explains how refund requests are handled for completed services.

1. Nature of Service

All payments made to WDT are for professional remote support services. No physical or tangible products are sold or shipped. By completing the payment, the client acknowledges that the transaction covers digital or technical services only.

2. Refund Eligibility

Refunds may be requested within forty-five (45) calendar days from the date of payment.
Refunds apply only if:

• The purchased service was not delivered as described.
• The issue remained unresolved due to a technical fault from our side.
• A duplicate or accidental payment was made.

Refunds will not be granted if:

• The service was completed successfully within the agreed scope.
• The issue lies outside the purchased service plan.
• The client breached WDT’s Terms of Service.

3. Refund Request Procedure

To request a refund, clients must send an email to info@windrivertool.com with their full name, invoice number, and reason for the refund request.
Requests made through any other communication channel will not be processed.
Our billing team reviews all refund requests within five (5) business days and responds accordingly.

4. Refund Processing

Approved refunds are issued within seven (7) to ten (10) business days to the original payment method. Processing time may vary depending on the client’s bank or payment provider.

5. Chargebacks and Disputes

By submitting payment, the client accepts WDT’s Terms of Service and authorizes the transaction. Any chargeback or dispute raised after service completion will be contested with proof of delivery and client authorization.

6. Complaint Resolution

All complaints or billing concerns are reviewed within forty-eight (48) to seventy-two (72) working hours of receiving the client’s email.

Windriver Tool (WDT)
📧 info@windrivertool.com
📞 +1-786-301-0712